Terms and conditions of use

1. General

1.1. Welcome to Marathos’ Website, www.Marathos.com.gr (hereinafter referred to as the "Website").

Our website is an online shop that offers traditional Greek packaged food (meal kits, ready to bake trays and cooked food) as well as researched traditional recipes and informative content in the form of articles and videos. The owner of this Website is the company under the name “ALL IN A BOX P.C.”, based at Nea Philadelphia, 21st Artis & Agiou Georgiou St., PO 14342 Greece, Tax Registration Number: 800608540, Tax Office: Nea Ionia, (hereinafter referred to as “Marathos.com.gr”, “Marathos’”, “we”, “us”), which is also the Website administrator.

1.2. Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”). By browsing the Website and using the Services and/or proceeding to transactions of Products, you consent to the current Terms and Conditions in their entirety, as well as to their occasional updates, which govern the relationship between yourself and us. In case of disagreement or reservation on your part regarding part or all of the present terms you can contact our us through the Contact us section or send us a written letter to our address, before browsing or using the Services or realising a transaction. Otherwise the acceptance of all terms by you is unconditional.

1.3. You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future. Our company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as "the user") of Marathos’ (as a whole or on an either/or basis): a) part or the whole of these terms of use, b) part or the whole of Marathos’ content and c) part or the whole of the exterior appearance (interface), the structure or composition (configuration) of Marathos’ and its technical specifications, as well as limiting access to the entire website or part of it and/or part of it becoming available by subscription. The company also reserves the right at all times, without justification and without prior notice to Marathos’ users, to cancel, suspend or terminate Marathos’ operation. Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Products and Services without prior notice.

1.4. This Website also contains links to other Websites, which are not operated by Marathos (the “Linked sites”). Marathos has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the Linked Sites will be subject to the terms and conditions applicable to each website.

1.5. It should be noted that the section “Help - Frequently Asked Questions ” in the section are displayed for the sole purpose of providing online help and information and by no means substitute the “Terms and Conditions”. Our Privacy Policy is an integral part of “Terms and Conditions” and these are totally binding for the parties (the company and the users) under the terms of article 1.2. above.

1.6. If you wish, you can subscribe to our company’s newsletter list. Registration is possible for non-members as well. Through the Contact Us section you can request the data that you have shared with us and we safely keep for you.


 2.1. Marathos’ online store displays, promotes, repackages and resells the products of suppliers with whom it collaborates, as product ingredients or as final products. The term supplier is used as defined in L. 2251/1994 on consumer protection, as well as each producer/packer, importer/distributor, as defined in specific legislative provisions (hereinafter referred to as “suppliers” in short). The company reserves the right to select freely the products that it displays on its Website and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, as long as it informs the users as and where it is provided by the law.


2.2. In addition, Marathos’ website features recipes and food preparation recommendations based on the products sold on our website to which all users have access exclusively for domestic use. The Website content and recipes are intended exclusively for consumers who are above the age of eighteen (18). The result of the execution of these recipes cannot be guaranteed, even if all steps are followed according to the instructions given by us. The consumer is solely responsible for the result or any problem that may arise whilst preparing a recipe. In short, each recipe is provided “as is”. The additional information about each product must always be taken in serious consideration, whether it refers to storage, consumption, cooking, or any other possible use of such product, as well as to the properties of the devices and other tools used for the execution of the recipes.


2.3. Marathos’ website offers the user the opportunity to choose among the offered recipes, and then to purchase and receive in the appropriate quantity the specific ingredients, required for carrying out the recipe, which have been purchased on their behalf by our company from third-party suppliers. The company reserves the right to choose freely and at its discretion the recipes to be carried out, as well as the products included in them and shown on its Website, and to amend, renew and/or withdraw the recipes and products, as well as the suppliers from whom it purchases the products/foods, at any time and without prior notice. The above applies to the prices shown, the discount vouchers, as well as to any promotions it may select and freely carry out, as well as amend, renew and/or withdraw at any time, without prior notice and/or deadline compliance.


2.4. The company publishes and makes available to the users – so that they may choose among them – dish recipes which it has prepared with its cooperating chefs and dieticians, and then purchases the products – foods required for the implementation of the recipe, and proceeds, on behalf of the user, to the preparatory activities (washing, weighing, chopping, preparing, partially cooking, fully cooking, packaging) and their delivery to the user, so that they are ready to be cooked by them (in the cases of meal kits and ready to bake trays) or ready to be heated up by the client and served directly (in the case of cooked food). Marathos.com.gr does not produce the products required for the implementation of the recipes itself. Marathos purchases the raw ingredients and then prepares the meal kits, the ready to bake trays and cooked food, as well as the homemade broths, sauces and mixtures. Marathos.com.gr proceeds exclusively to purchasing and sending the foods required in the sufficient quantity depending on the number of portions selected by the user, in order for them to carry out the selected recipe, which is sent to the user along with the foods. Marathos.com.gr makes every effort possible in order to procure the most fresh and highest quality foods and products for the implementation of the recipe.


2.5. The fresh ingredients you receive has been purchased on the same day by our selected suppliers, in order to be kept fresh for as long as possible. We prepare the raw materials for you, e.g. we wash, peel and cut the vegetables, soak the pulses, marinate the meat etc. so that cooking becomes as simple and quick as possible for you. Then, the materials are divided into servings, placed in packages suitable for food and sent to you. Upon receipt of the ingredients that you have ordered, you will have to place them directly to the fridge (in case the foods or ingredients need to be preserved in the refrigerator) or maintain them in proper conditions, depending on the product, up to two days (for meat/vegetables/pulses and up to one day for chicken/fish)until you cook them (without prejudice to products which have to be immediately cooked). The Company cannot be held liable for the preservation/maintenance conditions of the foods/products by you. Along with the raw materials, you will also receive a card with detailed, step by step instructions and photographs, for the execution of each recipe. In the case of cooked food, you will also receive instruction of heating up the food, yet Marathos is not liable for variations in the power of various types of microwaves and ovens that each client uses.


2.6. As mentioned before, along with the products for the implementation of the recipe, the user receives precise and explanatory instructions in order to carry out the recipe. The content of the Website and the recipes are addressed only to consumers over eighteen (18) years old, who have the legal capacity and ability to read. In any case, it is noted that each recipe is given “as it is”. We cannot guarantee the outcome of the implementation of recipes, even if the user follows all the steps according to the instructions and photos, they have received from us. The user is solely responsible for the outcome or any problem that may arise during the implementation of a recipe. You should always heed the additional information for each product/food, whether it relates to the storage, consumption, cooking, heating up or any other possible use of a product/food and the properties of devices, as well as any other tools used to carry out the recipes.


2.7. On the Website, under each dish, we provide you with some basic dietary information regarding the dish, as well as a list of the package products / ingredients. The company provides this information, exclusively aiming at informing the user. It should be noted that the selection of recipes and products included in the packages we and our partners have created at our free selection and discretion, without having taken each user’s individual or special dietary needs or requirements, or any health problems (e.g. allergies, cholesterol, blood pressure, blood sugar issues, nutritional needs, etc.) into account. Consequently, the company cannot be held liable for the suitability of the dish or the foods/products included in it, regarding each user’s health and any dietary or other needs. Every user proceeds to the order, purchase and consumption of products, as well as the implementation of recipes at their own responsibility.


3. Privacy policy

Our Privacy Policy , which explains how we will use your information, can be found in the section entitled Privacy Policy . By using this Website, you agree to the content of said section and guarantee that all data provided by you is accurate, true and up to date.

4. Prohibitions when accessing and using the Website

4.1 You shall not misuse this Website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.

4.2. In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person's proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as "spam", or attempt to influence the performance or functionality of any facilities of or accessed through this Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. Marathos will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.

4.3. You may connect to our website under the terms of articles 5.5. and 15 with your own means and via companies and providers of your choice.

5. Intellectual Property, Software and Content

5.1. The website www.Marathos.com.gr is the official website of Marathos. The intellectual property rights of all the software and content you access on or through this Website remains the property of Marathos or its licensors and are protected by international copyright laws and treaties on intellectual property rights. All such rights are reserved by Marathos and its licensors.

5.2. Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorisation and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website, nor may you use any such content in relation to any business or commercial activity without Marathos’ written permission.

In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by Marathos or its licensors. Moreover, you are not granted any license or consent to use Marathos’ trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without Marathos’ written permission.

5.3. Photographic representation of our products

We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods. The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

5.4. We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through this Website.

5.5. Website access license

You agree that you will not in connection with our website:

a. breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;

b. publish or send any information (including links or references to other content), or otherwise behave in a manner, which:

i) is unlawful, defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;

ii) infringes any intellectual property or other rights of others;

iii) involves phishing or scamming or similar; or

iv) we otherwise reasonably consider to be inappropriate;

c. sell access to our website;

d. sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorized by us;

e. use our website for junk mail, spam, pyramid or similar or fraudulent schemes;

f. do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;

g. do anything which may negatively affect other users’ enjoyment of our website;

h. gain unauthorised access to any part of our website or equipment used to provide our website;

i. use any automated means to interact with our systems excluding public search engines; or

j. attempt, encourage or assist any of the above.

5.6. It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website or any part of it for any commercial purpose, without our express written permission. We have exclusive rights to the domain name of our firm and all brands represented on our site are rightfully subject to lawful protection.

5.7. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website of Marathos’ and its affiliates without our written permission. You may not use any “meta tags” or any other "hidden text" based on names or trademarks of Marathos’ or its affiliates without our express written consent. In case of unauthorized use, the license granted by Marathos’ is terminated.

5.8. You may not use any logo or other proprietary graphic or trademark of Marathos’, or open source code or part of the link without our prior written consent.

6. Terms of sale

6.1. By placing an order, you agree to purchase a product according to the following terms and conditions. Marathos ships to BELGIUM (BE), FRANCE (FR), GERMANY (DE), UNITED KINGDOM (GB), ITALY (IT), CYPRUS (CY), LUXEMBOURG (LU), MONACO (MC), NETHERLANDS (NL), AUSTRIA (AT), DENMARK (DK), ESTONIA (EU), IRELAND (IE), SPAIN (ES), CROATIA (HR), LATVIA (LV), LITHUANIA (LT), MALTA (MT), HUNGARY (HU), POLAND (PL), PORTUGAL (PT), ROMANIA (RO), SLOVAKIA (SK), SLOVENIA (SI), SWEDEN (SE), CZECH REPUBLIC (CZ), FINLAND (FI), SWITZERLAND (CH), ICELAND (IS), LIECHTENSTEIN (LI), NORWAY (NO). For deliveries outside this list, you may submit a wish request, by contacting our Customer Care Team via the Contact Us page section.

Depending on the legislation of each country outside the European Union, there may be tax or duty fees, restrictions on the sale of certain products, or the sale of certain products may not be allowed at all. You will be notified by email in case of such a problem. 

6.2. Marathos collaborates with many suppliers to bring you a very wide range of products at the best possible prices. Orders can be shipped Monday to Thursday, as they contain fresh and chilled food and transit times vary between 1-3 days depending on each country. For this reason and to keep you fully informed and protect you in the best possible way against unforeseen circumstances, orders are dispatched between Monday and Thursday and arrive at your door between Tuesday and Friday. Our delivery provider, DHL will be directly in contact with you upon receiving your order and you can suggest through their platform (or by making a note in marathos site at check out) whether your order should be left at a safe place, with a neighbor etc.

6.3 Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding from it.

 6.4. In case there is an unexpected shortage from the suppliers, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the email address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order. In case we have not been able to contact you, then your order will be executed for the part which is available, and it will be cancelled for the rest of it. In any case, you will be notified of any modification of your order again by e-mail, via the email address you have indicated. This email will also constitute a confirmation of your order based on which your order will be executed. The shipping of the products will be carried out according to article 8 below.

6.5. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible. Within the European Union, deliveries usually take 1-2 working days after the shipping confirmation. Please check article 8 on our company’s Delivery Policy for further information.

6.6. In order to implement a transaction at Marathos you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, the Company reserves the right to proceed to the controls referred to in article 6.4. above.

6.7. Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, or of perishable and thereby sensitive products, it is the customer’s responsibility to follow the instructions provided on the product package or on our Website. Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier. In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer, if the customer does not pick up order from our distribution center, if the customer does not receive the package on the day of delivery, through fault of their own, i.e. on the first delivery attempt. Marathos reserves the right to change the specifications of all merchandise without prior notice.

6.8. All items are intended for personal use only and not for re-sale.

6.9. When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Company’s bank account is credited with the total amount due. In case you select the account deposit payment method, the order will not be executed until the company’s bank account is credited with the total amount due).  

6.10. During the processing of your order you will receive a number of automated emails informing you on the progress of your order.

 i) These emails may concern the following steps:

 a) Order confirmation.

 b) Order processing: When the products of the order have been collected and are ready to be shipped to your address, along with the consignment note.

 c) Collection by customer: The order has been delivered to the designated address, including the receipt/invoice.

 d) Incomplete order: You will be notified in case one/some of the products of your order has/have not been collected and the order has remained incomplete.

 e) Cancelled order: In case your order has been cancelled for the reasons mentioned in the Present Terms

 ii) In addition, in case anything is missing or a problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the phone numbers you indicated when you registered or when you placed your order on our website.

 6.11. By sending an order request you consent to receiving the above notices, which are a precondition for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction. In case you are not receiving these e-mails, you have to contact our Customer Care Team through the Contact us  section. The parties agree and acknowledge that the communication described and the pattern of said communication (by e-mail or telephone) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our Customer Care Team through the Contact us section.


7. Pricing

7.1. Marathos’ users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to Marathos’ users, who will be informed on the current price through the relevant posting on the website. Whilst we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.

7.2. All prices are in EURO and are inclusive of VAT. Shipping costs will be additionally charged at marathos site check out and you will be notified of the cost when placing your order. Any additional charges or discounts that may occur are clearly displayed and included in the “Total Cost”.

7.3. The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail. We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the Website at any time without prior notice. We also reserve the right to refuse to process any orders that you have placed based on information contained in the Services that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies. 


8. Delivery/shipping of products

8.1 Time, Means, Place of Receipt/Delivery

a. The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion. The delivery of your order will be carried out by a partner transportation company DHL Express for international deliveries. Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you in the ways mentioned in articles 6.4 above. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. Marathos is not liable for any such pricing change.

b. Gifts orders: You can also order one or more gifts and send them to any recipient you wish, simply by filling out the recipient's address and information so that the product can be delivered directly to him/her. You have the option of multiple deliveries to different destinations and to multiple recipients without restrictions. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery.

c. General Specification for all deliveries: Please note that deliveries are carried out only during working days (Tuesday-Friday excluding holidays) between (9.00 – 17.00 local time). For more information regarding the services of DHL Express speed transportation, click here. Please note that all the delivery prices are subject to change at any time.

8.2. If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, considering the vulnerability of goods.

8.3. i) Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these, subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.

 ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from Marathos.com.gr, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.

iii) The shipping cost for international destinations (excluding the European Union) is subject to the distinctive volumetric and weight features of each product and to the specific destination. As we process your order, you will receive prior notice of these details, and you will be made fully and properly aware of the cost incurred in the delivery of your order.

8.4. If the ordered product is not available due to force majeure or unexpected reasons for more than 7 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our Customer Care Team will contact the customer to deal with the problem. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 7 days.

8.5 In our effort to maintain the quality and freshness of our products, we place small and frequent orders to our suppliers, and we do not keep large stocks in our warehouse, thus reducing the extra delivery time from the supplier to the consumer.

9. Payments

9.1. In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e. a) via credit card, b) through a third party online payment service provider, like PayPal for example. Please note that it is not possible to combine different payment methods for one order.

9.2. More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro, and PayPal. Wealsoacceptaccountdeposits. Please note that we do not accept cheques as payment for your purchases.

9.3. Upon payment with all Credit Cards, the customer may be charged with the applicable currency exchange fees.  

9.4. Provided that you have selected credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. 

9.5. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company.

9.6. In case of payment via PayPal, you consent and accept that you are subject to the terms and conditions of operation of said online payment service provider, given that you have contracted with it upon your registration as its member. Our company is not responsible for PayPal's policies and operation. In case money is returned to you through a third party payment service provider (such as PayPal or credit cards), you may be charged with the commission charged by the specific third party provider based on its terms of use and operation, for which our company bears no responsibility.

9.7. Discount vouchers, promotion codes, special offers: From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through this Website. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date. In addition, we will run special offers, valid only when used individually. We also reserve the right to withdraw an offer, discount voucher, promotion code at any time, due to limited stock availability and any other operational reason or replace the product on offer with a similar item, where appropriate.

10. Rescission

10.1. We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product, please contact our Customer Care Team immediately through the Contact us  section for further details.

11. Order change/cancellation

11.1 If you are an EU Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.

11.2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.

11.3. If you do have the right to cancel, the following instructions apply:

i. You have the right to cancel this contract within 14 days without giving any reason.

ii. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).

11.4. To exercise, you must inform us of your decision to cancel this contract by a clear action or statement. This includes contacting our customer care team via the through the Contact us section and requesting for your account to be cancelled.

11.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.6. In case of any problem please contact our Customer Care Team for further details through the Contact us section.

11.7. In case you require the return of part of the amount or the total amount paid to our Company upon the cancellation or change of your order as set out above, the relevant amount will be directly refunded to you in a manner to be agreed between us. In case you get a refund through a third party payment provider (like PayPal, credit card etc. for example) you may be charged with the commission of the specific third party provider, based on its terms of use and operation, for which our company bears no responsibility.

12. Returns of products in the event of actual defect or lack of agreed capacity

We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care Team immediately, through the Contact us section for further details.

13. Disclaimer of liability

13.1. The content of this Website (regarding the listed products and offered services) is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, Marathos’ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity law, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. In addition, Marathos cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by Marathos in due time.

13.2. Our company cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of this Website or the download of any material posted on this or any other website linked to it.

13.3. The company and its partners make every possible effort, in the context of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to Marathos’ services, content and transactions while maintaining the company’s high safety level. However, the company cannot be held liable if for any reason, including negligence, the operation of Marathos is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, "viruses" or other malicious software are identified and transmitted to the terminals of users/visitors or if unauthorized third parties intervene in any way in the content and operation of the website hindering its use, causing problems to its proper functioning or stealing data related to users' personal information. Furthermore, we cannot be held liable in case of interruption to the access to our website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.

14. Linking to this Website

You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without prior notice.

15. Disclaimer as to ownership of trademarks, images of personalities and third-party copyright

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Marathos, so you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify the products and services and it is in no way asserted that such products or services are endorsed by or connected to Marathos. You may not extract and/or re-utilize parts of the content of the Website without the written consent of Marathos. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of this Website, without the express written consent of Marathos. In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website without the express written consent of Marathos.

16. Indemnity

You agree to indemnify, defend and hold harmless Marathos, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms and Conditions. In any case, and provided that the company is responsible for any damage due to its proven negligence, the company is liable to cover only the actual loss of the injured party caused by and related directly to the harmful event and the company's negligence. Likewise, all the limitations of liability set out in these terms of use apply and are recognized and accepted by the user/consumer/visitor/member of Marathos in their entirety as valid and consistent with good faith and commercial ethics.

17. Variation

Marathos shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Products and Services and/or any page of this Website.

18. Invalidity

If any part of the Terms of Use is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Use will not be affected; all other clauses shall remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be taken into account separately to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted so as to closely resemble the original meaning of the clause /sub-clause as is permitted by law.

19. Communication

19.1 We always appreciate your feedback or other suggestions about our Website, Marathos.com.gr, but you understand that our use of them does not imply any obligation to compensate you for them (just as you have no obligation to offer them). By submitting any material to us, you consent to its use by Marathos.com.gr in accordance with these Terms of Use. If you do not want to grant Marathos.com.gr the permission set out above on these terms, please do not submit or share any material on the Website or Marathos.com.gr, otherwise we assume that you have accepted our Terms and Conditions.

19.2. By visiting the Website or sending us e-mails, you are communicating with us electronically. Our forms of communication with you are by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you with electronically meet any legal requirement that such communications be in writing.

We use a complaint handling procedure with a view to try to resolve any disputes that may arise. Should you have any complaints or comments, please contact immediately our Customer Care Team through the Contact us section.

20. Social media

The Website provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Twitter, Google+, Pinterest and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not Marathos.com.gr. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Website. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.

21. Waiver

21.1 To the extent permitted, we hereby exclude liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the Website or the data featured on it, including, without limitation to, direct, indirect, incidental, or consequential losses, or damages, whether arising from the following indicative issues, loss of profits, loss of revenue, loss of data, loss of use or otherwise, and whether or not the possibility of such loss has been notified to Marathos. The foregoing will apply whether such claims, losses or damages arise in tort, contract, negligence, under statute or otherwise. However, when using our Services, your statutory rights are not affected. Always bear in mind that our site is provided “as is”. As a result, access to it is made at the entire risk of the visitor-user.

22. Governing Law and Jurisdiction

22.1. These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.

22.2. According to Directive 2013/11/EC which has been integrated with the Common Ministerial Decision 70330/2015, provision is now also made for the electronic resolution of consumer disputes through the procedure of Alternative Dispute Resolution (ADR) in the entire European Union. If the customer has the capacity of consumer (i.e. a natural person acting outside their professional capacity) and has any issues regarding a purchase carried out through our Website, may initiate ADR proceedings through the single EU-wide platform for online dispute resolution (ODR platform), available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

which offers consumers and suppliers the chance to submit any disputes, arising from purchases through internet, in a resolution process through internet.

The Alternative Dispute Resolution (ADR) Institution, certified for this purpose is: the European Consumer Center (ECC GREECE) – Consumer Ombudsman, 144, Alexandras Ave. , 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr and url http://www.synigoroskatanaloti.gr/.

It is noted that an essential precondition for the consumer to refer to the procedure of Alternative Dispute Resolution is to have previously notified us of their problem at our Website at the e-mail address info@marathos.com.gr with the purpose of finding a solution. The ADR procedure is non-binding according to law, for the parts that may withdraw from it at any time. The consumer may contact the aforementioned ADR institution, in order to lead it throughout the entire procedure of submission and carrying out of their complaint.

For more information regarding the alternative dispute resolution, you may visit the website http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html

23. Entire Agreement

23.1 The above Terms and Conditions and the Privacy Policy constitute the entire agreement of the parties and supersede any and all preceding and current agreements between you and Marathos.com.gr. Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by a Director of Marathos.

23.2. If any provision of the contract is held to be abusive or is void, this does not affect the other terms of the contract, which shall remain valid and binding to the parties.

23.3 Any delay in exercising some or all of the rights by the parties under these terms does not imply the weakening or waiver of this right, which may be exercised at any time at a later stage and in the beneficiary's reasonable discretion.

24. Ethical Sourcing Policy

A reputable and trusted business, Marathos.com.gr is committed to offering its customers high quality products, while feeling obliged to ensure that its suppliers are operating ethically. We expect our suppliers to consistently provide a safe and healthy environment for their employees to work in, respecting fundamental human rights. All suppliers should comply with their national employment laws and regulations especially as regards:

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • Not discrimination
  • Not harsh or inhumane treatment
  • Working hours
  • Rates of pay
  • Terms of employment

Marathos will never knowingly source products from suppliers not in compliance with the above principles. We also trust our suppliers encourage respect for these principles when dealing with their own supplier base, but we cannot guarantee that they indeed take any actions in this direction. Due to the complexity of some of our suppliers' supply chains, it is not always possible to monitor and control the conditions under which each individual participates in the production of our products. However, as Marathos continues to grow, we recognize the importance of being proactive and doing everything within our power to protect the rights of those involved in the production of the goods we are offering. Marathos cannot be held liable for any unethical behavior on the part of its suppliers.